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공적사회복지서비스 행정기관 고객만족도에 관한 연구 : 동 주민자치센터 이용자 중심

Author
정진경
Journal Title
한국공공관리학보
Publication Year
2009
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Summary

This study analyzed the factors influencing customer satisfaction among 276 users of public social welfare services at community service centers. The results showed that monthly average income had a positive impact on customer satisfaction, while the length of service usage had a negative impact, and the presence of a dedicated public official increased satisfaction. This suggests that service usage-related factors have a more significant impact on customer satisfaction than the users’ human capital factors.

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사회복지전담공무원이 인식하는 공공복지서비스 질의 수준 분석 Analysis of Social Welfare Officials’ Perception on Quality Service of Social Welfare in Public Sector

황성준; 이재완 · 2015

한국콘텐츠학회 논문지

행정서비스의 주민만족도가 서비스충성도에 미치는 영향에 관한 연구

허정옥, 김영훈, 김윤정 · 2006

마케팅관리연구

고객지향적 행정서비스 품질과 주민 만족도에 관한 연구

이향수, 안형기 · 2011

행정논총

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