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예체능계열 대학생의 기대불일치와 만족도 및 충성도의 관계

Author
김일광
Journal Title
디지털융복합연구
Publication Year
2016
Summary

This study analyzed the impact of expectation disconfirmation on satisfaction and loyalty among arts and physical education university students. The results showed that positive/negative disconfirmation partially affected satisfaction, and satisfaction influenced loyalty. This suggests that addressing students' negative factors and improving the curriculum are crucial for enhancing university competitiveness.

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