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외식산업 종사자의 감정노동과 감정노동자의 정서, 커뮤니케이션 스킬간의 인과관계
Author
김민주, 김두라
Journal Title
Culinary Science & Hospitality Research
Publication Year
2008
Topics
Summary
This study empirically analyzed the causal relationship between emotional labor and emotions/communication skills among food-service industry workers. The results indicated that efforts for emotional expressions positively influenced positive emotions and both language and non-language communication skills.
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