LikeSNU-서울대 중앙도서관 빅데이터 지식 플랫폼

생존함수를 활용한 서비스달 시스템 분석 방법론 설계

Author

박근완, 박광태

Journal Title

경영학연구

Publication Year

2017

Topics

#Computer Science

Summary

This study proposes a methodology applicable to the analysis of service delivery systems in service organizations by redesigning the Kaplan-Meier Estimator, commonly used in clinical trial analysis. The proposed methodology analyzes service attributes perceived by customers at service encounters and validates its feasibility through a case study at a diet herbal hospital. This research applies the system approach and process modularity concepts, mainly used in manufacturing, to the service sector.

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