서울대학교 빅데이터 지식정보플랫폼
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公共服务接受者满意度指数模型研究 = Research on the public services customer satisfaction index models
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Peer-to-peer music download vs. digital music services : a study of consumption and usage behavior with modified theory of planned behavior
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Public transportation quality of service : factors, models, and applications
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Delivering quality service : balancing customer perceptions and expectations
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국가산업단지 및 수출입 공항.항만의 물류서비스 수준 진단방법 개발에 관한 연구
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Airline hubs : costs, markups and the implications of customer heterogeneity
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고객만족論 =
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Essentials of service design and innovation : developing high-value service businesses with PCN Analysis
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舰载机设计特点与技术性能分析 = Design feature and technical performance analysis of carrier-based aircraft
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경영품질의 이해 =
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서비스 브랜드 마케팅
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Driving service productivity : value-creation through innovation
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(事例로 본)서비스産業의 TQC
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Service operations management : improving service delivery
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Quantitative problem solving methods in the airline industry : a modeling methodology handbook
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International handbook of maritime business
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도시공공서비스론
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Service operations management : improving service delivery
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Demand covering and service level estimation in public services planning /
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Real-time and deliberative decision making
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