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병원 간호사의 감정노동 측정도구 개발
Author
남혜리, 이지윤
Journal Title
간호행정학회지
Publication Year
2018
Topics
Summary
This study aimed to analyze the concept of emotional labor experienced by nurses and to develop a measurement tool. Through concept analysis, three attributes (surface acting, internalization, control behaviors) and six constitutive factors were identified, and the developed tool was validated for both validity and reliability.
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