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브랜드의 지각된 가치가 만족도, 대안매력도, 충성도에 미치는 영향: 창호제품을 중심으로

Author
윤정록, 이희욱
Journal Title
경영연구
Publication Year
2020
Summary

This study analyzes the impact of perceived value (quality, emotional, price, and social value) on customer satisfaction and loyalty in window systems, and examines the influence of alternative attractiveness of competitor products on the satisfaction-loyalty relationship. The results show that quality, emotional, and price values significantly influence satisfaction, and satisfaction positively affects loyalty, while alternative attractiveness negatively affects loyalty.

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