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인공지능(AI)과 로봇서비스 도입에 따른 여행항공업 직원의 인식에 관한 탐색적 연구

Author

한학진, 최현정

Journal Title

호텔관광연구

Publication Year

2020

Topics

#Artificial intelligence(AI)

Summary

This study investigated employee perceptions of the changes brought about by AI and robot services in the travel and airline industry during the era of the 4th industrial revolution. Survey results indicated that management-level employees had a higher perception of industrial changes due to AI, and reservation/ticketing, airport passenger service, and airport security service were identified as jobs with high potential for AI replacement. Employees emphasized the need for expert training, government support, and management awareness conversion regarding AI adoption.

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