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A Study on the Impact of Satisfaction with Public Libraries on Using and Recommending Intention
저자
노영희, 장로사
학술지명
International Journal of Knowledge Content Development & Technology
출판/발행연도
2020
주제
요약
본 연구는 한국 공공도서관 이용자의 만족도, 이용 의도, 추천 의도에 영향을 미치는 요인을 파악하기 위해 실시되었으며, 자료, 시설, 직원, 프로그램, 서비스 등이 만족도에 유의미한 영향을 미치는 것으로 나타났다. 또한 만족도는 이용 의도 및 추천 의도에 유의미한 영향을 미치는 것으로 확인되었다.
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