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장애인 서비스 품질 수준과 삶의 질의 관계: 서비스 만족도와 일상생활 편의성의 다중 매개효과

Author
오문준, 조광래
Journal Title
장애와 고용
Publication Year
2021
Summary

This study examined the multi-mediation effects of service satisfaction and convenience on the relationship between assistive technology service quality and quality of life for persons with disabilities. The results showed that service quality positively impacts service satisfaction and convenience of daily living, with the indirect effect on quality of life through convenience being greater. This suggests that policies supporting assistive technology should focus on enhancing not only service satisfaction but also the convenience of daily living to improve quality of life.

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서브퀄(SERVQUAL)이 서비스만족과 재이용의사에 미치는 영향에 관한 실증연구: 서울시 장애인 보조기기지원사업을 중심으로

오문준 · 2020

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최원희; 정은주 · 2015

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The Effect of the Disabled Activity Support Service on User Satisfaction

· 2020

Korean Academy Welfare Counseling

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