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환대서비스기업의 키오스크 시스템 편의성, 이용태도, 수용의사 및 행동의도에 관한 연구: 패스트푸드 고객을 중심으로

Author
김태경
Journal Title
융합관광콘텐츠연구
Publication Year
2021
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Summary

This study confirmed that the convenience of a kiosk system in a hospitality service company significantly influences usage attitude and behavioral intention. No significant relationship was found between kiosk system convenience and acceptance intention. Customers perceive unmanned order payment systems as a key benefit, contributing to increased behavioral intention.

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