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COVID-19 시대, 통합사례관리 실천에 관한 질적사례연구

Author
황미경, 공정원
Journal Title
한국케어매니지먼트 연구
Publication Year
2022
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Summary

This study qualitatively analyzes the service provision experiences of integrated case managers during the COVID-19 pandemic to understand and address crisis situations. The findings reveal key issues such as a lack of control tower function, limitations of non-face-to-face communication, resource imbalance, and burdens related to crisis response.

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